Refund Policy

Transparent and just refund terms for your confidence

Overview

At PublicServiceQuadrant, we recognize that plans may change, and we are committed to maintaining transparent and equitable refund conditions. This document details the circumstances in which refunds for yacht charter services are granted.

Before confirming your booking, please review this policy thoroughly. Agreeing to this refund policy is a condition when booking a charter with PublicServiceQuadrant.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete reimbursement minus administrative costs

Processing Time: 5-7 business days

Processing Fee: €50 for transactions via credit card

Conditions: A formal request via email or telephone is necessary

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter cost

Processing Time: 7-10 business days

Processing Fee: €25 is subtracted from the reimbursement

Conditions: A legitimate reason is needed and administrative charges apply

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available

Exception: Consideration may be given under emergency situations

Alternative: Company discretion may allow for a charter credit offer

Conditions: Proof is required for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Safety is our paramount concern. Should weather conditions be determined unsafe for sailing by our licensed captain, flexible resolutions are offered:

  • Full Refund: Provided if rearrangement isn't feasible
  • Reschedule: Transfer the booking to an alternative date with no extra charge
  • Charter Credit: Credit valid for one year from the original booking date

Weather Assessment Process

Our evaluation of weather includes:

  • Analysis of wind speeds and directions
  • Surf height and oceanic conditions
  • Visibility and precipitation outlooks
  • Advisories and alerts from the Coast Guard
  • Captain's professional judgement on safety

Decision Timeline: Decisions on weather-related cancellations are made at least 4 hours ahead of the proposed departure.

Medical Emergency Refunds

Special Circumstances

Medical emergencies are taken into account. The conditions below might be eligible for special consideration:

  • An unanticipated illness or injury needing hospital care
  • A passing within the immediate family
  • Unexpected military assignment or recall
  • Duties associated with jury service or legal summons
  • Travel-impacting natural catastrophes

Documentary Proof

Documentation is necessary to process requests related to medical emergencies:

  • Hospital certificates or medical documentation
  • Death certificate (when relevant)
  • Official military dispatch
  • Court notice or jury summons
  • Travel cautions or declarations of emergency

Procedure: Upon presenting the required documents, emergency refunds are processed in 3-5 business days.

Operational Cancellations

Technical Concerns

Should the vessel booked experience irreparable technical problems:

  • Alternate Vessel: Efforts will be made to supply a similar option
  • Full Refund: Offered when no similar option is present
  • Partial Refund: Issued if the alternate vessel has a different pricing structure
  • Consolation: Additional recompense may be provided for the inconvenience

Crew Issues

In the rare event of crew unavailability:

  • Replacement crew will be sought where possible
  • Entire refund if the booking cannot go ahead
  • Option to reschedule without extra cost

Refund Processing

Mode of Refund

Returned funds are issued back to the original method of payment:

  • Credit Card Transactions: 5-7 business days
  • Bank Wire Transfers: 7-10 business days
  • Cash/Check: 3-5 business days

Handling Charges

Card Transaction Fee

€50 for cancellations with more than 72 hours' notice

Wire Transfer Fee

€25 for each refund via bank transfer

Foreign Transaction Charge

Extra fees may be applicable for international dealings

Charter Credits

Issuance of Credits

Charter credits could be offered instead of refunds in specific instances:

  • Cancellations made less than 24 hours in advance
  • Cancellations due to weather concerns
  • Voluntary changes in booking dates
  • Interruptions in operations

Credit Guidelines

  • Validity: Active for 12 months post-issue
  • Non-Transferable: Cannot be assigned to others
  • Worth: Equal to the entire charter cost, without deductions
  • Utilization: Applicable to any charter date available
  • Expiration: No extension past 12 months

Partial Service Refunds

Interruptions in Service

If your experience is hindered or cut short due to factors within our control:

  • A refund proportionate to the time unused
  • Credit towards a future charter of equivalent value
  • Complimentary services or enhanced offerings

Guest-Related Stoppages

Should a charter conclude prematurely owing to guest actions or breaches of safety:

  • No refunds for the remaining time
  • Payment in full is still mandatory
  • Potential additional costs may be incurred

Dispute Resolution

If a refund decision is not to your satisfaction, these steps can be taken:

  • Appeal to our management for a reassessment
  • Submit extra documents or proof
  • Engage consumer protection entities
  • Consider legal action consistent with the law

How to Request a Refund

Step 1: Reach Out

Convey your refund appeal through:

Step 2: Submission Details

Your application should contain:

  • Proof of booking
  • Date and time of the charter
  • Explanation for the cancellation
  • Relevant supportive documents (if needed)
  • Your preference for the refund mode

Step 3: Consideration and Completion

Our team will confirm receipt of your request within a day, consider it against our policy, give you a decision within two days, and if accepted, carry out the reimbursement in the defined period.

Significant Notices

  • All applications for refunds must be made in written form
  • Reimbursements are made in € irrespective of the original currency used
  • A strong recommendation for travel insurance
  • This policy may undergo changes, which will be communicated with a 30 day period
  • Refunds are influenced by applicable taxes and regulations

Contact Details

For inquiries about refunds or to forward a refund petition:

Refunds Department
PublicServiceQuadrant Marine Services Ltd.
Porto Cervo Marina
Porto Cervo 07021
Italy

Phone: +39 0789 9001
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 03, 2026

We design our refund policies for clarity and fairness. We urge you to examine these terms attentively before finalizing your booking and reach out to us for any clarifications.