Privacy Policy

1. Introduction

PublicServiceQuadrant ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines our practices regarding the collection, usage, disclosure, and protection of your information when you visit our website publicservicequadrant.sbs or employ our yacht charter services.

Consenting to the data protocols delineated in this document is implicit when you utilize our services. Our policy adheres to all pertinent privacy regulations, which includes the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We acquire personal information that you elect to provide us while you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms available on our website
• Engage in surveys or special offers

Such information might comprise:

• Your name and contact details (email, telephone number, address)
• Financial data (handled securely by external payment processors)
• Your preferences and stipulations related to the charter
• Emergency contact details
• Any dietary restrictions or health-related data you choose to provide

2.2 Automatically Collected Information

In the course of your website visit, we automatically gather certain device and interaction details:

• IP address and geolocation data
• The kind and version of browser used
• Webpages viewed and duration on our site
• Websites that referred you to our page
• Device specifications (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

We employ cookies and comparable tracking mechanisms to augment your browsing experience on our site. These aid us in:

• Storing your preferences
• Analyzing website traffic and efficiency
• Dispensing content tailored to you
• Enhancing our services

You hold the power to manage cookie settings through your web browser preferences or our cookie consent platform.

3. How We Use Your Information

The collected data is utilized for purposes such as:

• Service Provision: To carry out yacht charter services, handle reservations, and maintain communication with you about your bookings
• Customer Support: To attend to inquiries and offer support
• Payment Handling: To manage transactions and oversee financial records
• Safety and Security: To guarantee operational security and avert fraudulent activities
• Marketing: For sending you promotional material and updates, if you've agreed to such contact
• Website Enhancement: To analyze behavior on our site and better the functionality
• Compliance with Law: To fulfill legal and regulatory requirements

4. Information Sharing and Disclosure

Your personal data is neither sold, traded, nor rented out to any third-parties. We might disclose your information in these situations:

4.1 Service Providers

Information may be shared with reliable third-party service providers that assist in various facets including payment processing; web hosting and upkeep; email marketing; data analysis and performance tracking; and customer service.

4.2 Legal Requirements

We may release your data when obligated by law or in response to legal demands, subpoenas, emergencies, or to investigate potential unauthorized or illicit actions.

4.3 Business Transitions

If a merger, acquisition, or asset sale occurs, your data may be transferred as part of the deal.

5. Data Security

We establish requisite technical and administrative measures to shield personal information from unauthorized entry, modification, disclosure, or destruction. Such measures comprise encryption, secure servers, access management, periodic evaluations, and employee education.

Despite our efforts, no method of data transmission over the internet or method of electronic storage can be considered absolutely impenetrable. Therefore, we cannot vouch for absolute security of your data.

6. Data Retention

We hold onto your personal info only for the time needed to fulfill the collected purposes or as obliged by law. Standard retention periods include:

• Charter bookings: 7 years for tax/legal purposes
• Marketing communications: Until you opt to unsubscribe or request deletion
• Website analytics: 26 months
• Customer assistance: 3 years from the last contact

7. Your Rights and Choices

You have rights such as access, rectification, erasure (subject to legal boundaries), data portability, opting out of marketing communications, and control over cookies. For any requests regarding these rights, please get in touch with us through the methods listed below.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is utilized to understand how visitors interact with our site. You may opt out through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our site includes links to social media platforms, each with its own privacy policies.

8.3 Payment Processors

All transactions are processed by third-party payment processors in compliance with PCI DSS standards.

9. International Data Transfers

Your data may be transferred to, and processed in, countries other than Italy. Appropriate safeguards consistent with applicable privacy laws are in place to protect the data.

10. Children’s Privacy

We do not cater our services to children under 13, nor do we knowingly collect their personal information. If you suspect a child has provided us with personal data, please contact us promptly.

11. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes in our procedures or legal obligations. Notification of such updates will be made by posting the revised policy, emailing registered users, or displaying a notice on our website. Continued use of our services following the effective date indicates your acceptance of the amended terms.

12. Contact Information

For questions about this Privacy Policy or our data handling, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads User Consent Policy. Adjustments concerning cookies or tracking may be made anytime via our cookie settings.